Shipping policy

SHIPPING POLICY

Thank you for shopping with Tails & Totes! Because our signature items are custom-made and personalized just for your pet, we want to ensure you know exactly what to expect regarding processing and delivery.

1. Order Processing & Production Time All of our personalized pouches are custom-printed on demand. Please allow 2 to 5 business days for production and fulfillment before your order leaves our print facility.

Note: Processing times are separate from the delivery times calculated at checkout.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated, displayed, and charged at checkout based on your destination and chosen shipping method. Estimated transit times vary by location:

  • U.S. Standard Shipping: Typically takes 5 to 10 business days after fulfillment.

  • International Shipping: Varies by destination (typically 10 to 21 business days).

Please note that delivery dates are estimates and are not guaranteed, as transit times can occasionally be affected by carrier delays, weather, or customs processing.

3. Shipment Confirmation & Order Tracking Once your order has been printed and handed over to the carrier, you will receive a shipment confirmation email containing your tracking number. Your tracking link will typically become active within 24 hours.

4. Customs, Duties, and Taxes Tails & Totes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (including tariffs, duties, or VAT for international shipments) are the sole responsibility of the customer.

5. Damaged, Lost, or Delayed Packages Once your package is transferred to the shipping carrier, title and risk of loss pass to you. However, if your package arrives damaged or appears lost in transit, please contact us immediately at support@tailsntotes.com with your order number and photos of any damage so we can work with our fulfillment partner to make it right.

6. Questions? If you have any questions about your shipment status or delivery, please reach out to us at:

  • Email: support@tailsntotes.com

  • Address: 4160 E 2nd Street #1089 Casper, WY 82609